Live Customer Support Page

How to Join our Technical Support Queue

We are trying something new:

If you have a quick question for our support techs that does not require a remote connection please click the 'Live Chat Only' button below. If the tech cannot provide a solution through chatting, they will move your session into the queue for remote support.

* All fields are mandatory.

Your Company Code can be found on the bottom of the Main Module screen in the lower right-hand corner.

Do not enter your Company Name

Enter your call back phone number.



Examples: Payroll, Installing software, or Mobile Apps etc..

  

SAMPLE - HomeTrak Logmein Rescue Support Screen

Next, click Run to download the applet. The applet download should take about 15 to 30 seconds.

Then, click Run to execute the applet. Once you are connected to our Technical Support queue you will see the screen to the left.

This screen indicates that you are now connected to our support queue. Just think of it as being on hold waiting for the next available Technical Support Representative to pick up your call.

Do not disconnect this session and restart. Doing this will move you to the end of the queue! If you have been waiting for a period of time this means we are experiencing a large volume of calls.

If you have already connected into the support queue, please do not call and leave a voice mail message as well.